Active Fleet Management Limited is authorised and regulated by the Financial Conduct Authority. Active Fleet Management Limited are not authorised by the Financial Conduct Authority to sell insurance products. Active Fleet Management Limited is a credit broker not a lender. Our Financial Conduct Authorisation number is 808890, this information can be verified by checking the Financial Conduct Authority’s register by visiting www.fca.org.uk/register.

The following information details the products and services we provide, what we charge for our services and the process to follow should you have cause for complaint. The following terms and conditions must be read in conjunction with the order you accept from us.

We will provide a quotation based on your needs as you describe them to us. We will not be liable if you fail to specify any extras or options over and above the standard equipment on the vehicle. For the avoidance of doubt all quotes will be issued in writing and are valid for 28 days from the date of issue but may only be valid while stocks last.

We reserve the right to withdraw a quotation at any time. This may be because of, but shall not be limited to changes in manufacturer’s pricing, money costs, residual values or maintenance budget reviews. The funding products we offer are fixed rated, fixed term contracts; however, this does not preclude the rentals varying due to fluctuations in the rate of VAT, Corporation or other taxes. The Terms and Conditions of any contract that you sign with a lender will contain exact details of the circumstances in which payments or rentals may be varied. Information we may supply on lead times are estimates only and are subject to change by the manufacturer.

Active Fleet Management Limited has no control or influence over manufacturer lead times and will not accept any responsibility for any losses or inconvenience caused if the vehicle supply is delayed by the manufacturer.

Upon receipt of your signed order we will then place your order with our supplying dealer. Any handwritten amendments to your order will not be acknowledged. Active Fleet Management Limited reserves the right to change the price of the vehicle after an order is placed due to a manufacturer price increase. Active Fleet Management Limited shall notify you of the change and you have the right to withdraw your order if the change is not acceptable.

By signing your order you agree to proceed with a credit application. The information provided on your credit application must be truthful and accurate. We use a carefully selected panel of finance lenders and as part of the process of obtaining finance your credit application details will be passed to one of our finance partners who will undertake credit searches with a credit reference agency and a record of this search will be documented on your credit file.

We may receive payment should you enter into a contractual agreement with the finance provider we have introduced you to.

Active Fleet Management Limited is registered with the Information Commissioner’s Office – register entry Z7367389. Active Fleet Management Limited takes both the collection & protection of your business and personal information extremely seriously.

Active Fleet Management Limited declares that all information will be treated confidentially and in accordance with the legal provisions concerning data protection. Active Fleet Management Limited will not use your personal information for any other purpose than individual customer care, the supply and delivery of your written quotation/order and to assist with the ongoing prevention of fraud.

For this purpose the information you submit may be stored and processed by Active Fleet Management Limited. We will not retain any financial information for any longer than is necessary.

Upon receipt of correctly completed and signed contract documentation we will contact you to arrange driven delivery of the vehicle to your chosen (UK mainland) destination. Transported delivery may be available upon request and will incur an additional cost payable by you.

We require a copy of a valid insurance certificate prior to delivery and you must ensure that your insurance covers leased vehicles. If your agreement has a ‘cooling off’ period the vehicle will not be delivered until this has expired.

Should you wish to cancel your order prior to delivery you must inform us in writing. If you are a regulated customer you may exercise your rights afforded to you under the Consumer Credit Act 1974, The Consumer Contracts Regulations 2014, The Financial Services (Distance Marketing) Regulations 2004 or the Consumer Credit Directive 2011 to cancel the finance agreement.

We will charge a cancellation fee that can range from £500 upto 3 months rental should you fail to take delivery of the vehicle.

We value our customers and remain committed to providing a high standard of service and to treating all clients fairly. If you are unhappy with any aspect of our service we would like to know.

If you do wish to register a complaint please contact: In writing:

Mr P Wagstaff, Active Fleet Management Ltd 61 Border Brook Lane, Worsley Manchester, M28 1XJ

By telephone: 07815 917357
By email: paul@activefleetmanagement.co.uk

Details of our full complaints procedure available on request Active Fleet Management reserves the right to amend these Terms and Conditions at any time. Nothing in these Terms and Conditions will affect your statutory rights.